Privacy Policy

This Privacy Policy describes how Prefly collects, uses, and protects users’ personal data on its website, in accordance with applicable Moroccan legislation, including Law No. 09-08 relating to the protection of personal data.

Prefly is an online platform that enables travelers to obtain a temporary flight reservation intended to support a visa application to an embassy or consulate. Prefly acts as an intermediary between its users and specialized flight reservation service partners in order to facilitate the provision of the requested service.

Prefly does not participate in any decisions made by embassies, consulates, or competent immigration authorities. Consequently, Prefly cannot be held responsible for a visa refusal, a request for additional documents, processing delays, or any other administrative decision made by such authorities.

As part of providing our services, we may collect the following information:

1. Surname and first name
2. Email address
3. Telephone number (where applicable)
4. Information relating to your reservation and travel

These data are provided directly by the user when using our services.

The data collected are used solely to:

1. Process your order
2. Provide the requested service
3. Communicate with you regarding your reservation
4. Ensure the proper functioning, security, and improvement of our website

Your data may, where necessary, be communicated to our technical service providers, our payment service provider, and our reservation partners solely for the purpose of providing the requested services. We do not sell or rent your personal data to third parties.

Payments are processed by our secure payment service provider. Prefly does not store any information relating to your bank card.

Our website uses cookies that are strictly necessary for its operation, as well as audience measurement cookies, including through Google Analytics and Google Tag Manager. These cookies allow us to improve the user experience and website performance.

We implement technical and organizational measures in accordance with security best practices to protect your personal data against unauthorized access, use, modification, or disclosure.

In accordance with applicable legislation, you may request access to, correction of, or deletion of your personal data, under the conditions provided by law. For any request relating to your personal data, you may contact us at: contact@prefly.ma

This Privacy Policy may be modified at any time to reflect changes in legislation or our services. Any update will be published on this page together with its effective date.